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Q Why Did I Buy A Wheelchair That Was Used For Less Than 3 Months And The Controller Was In Poor Contact?
A Our controller is a pinhole connection, so the contact may be damaged during the connection process. If there is any damage, please contact the manufacturer for replacement.
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Q How Often Does The Battery Need To Be Replaced?
A Our wheelchairs can be used by customers around 185CM, and the load is 180KG, so please feel free to buy. If you think the size still can’t meet your needs, our D09 has 54CM wide, and there are also accessories such as leg rests. Customers don’t have to worry.
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Q Your Electric Wheelchair Is Made Of Aluminum Alloy. Can You Use It In A Rainy Or Humid Environment Or In The Snow?
A Our wheelchairs can be used by customers around 185CM, and the load is 180KG, so please feel free to buy. If you think the size still can’t meet your needs, our D09 has 54CM wide, and there are also accessories such as leg rests. Customers don’t have to worry.
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Q What Are The Precautions For Charging Electric Wheelchairs?
A Our wheelchairs can be used by customers around 185CM, and the load is 180KG, so please feel free to buy. If you think the size still can’t meet your needs, our D09 has 54CM wide, and there are also accessories such as leg rests. Customers don’t have to worry.
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Q Can Users Use Your Wheelchair If They Are Taller?
A Our wheelchairs can be used by customers around 185CM, and the load is 180KG, so please feel free to buy. If you think the size still can’t meet your needs, our D09 has 54CM wide, and there are also accessories such as leg rests. Customers don’t have to worry.
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Q Is Your Product Accessible?
A Our electric wheelchairs and scooters are rehabilitation products. According to international standards, it is recommended to drive our products safely indoors or in parks. It is highly recommended not to go on the road.
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Q Are You Directly OEM And ODM?
A OEM can, we can customize your LOGO in a wheelchair. ODM is also acceptable, but the cost of opening the mold is relatively expensive, requires the customer to pay for it, and the cycle is longer. If the customer can accept it, our factory is no problem.
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Q Can Your Electric Wheelchair Be Carried On Board?
A Our battery has a certificate, and you can also paste the battery label to facilitate the customer to successfully pass the security check.
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Q Can Product Quality Issues Be Returned?
A At present, my products do not support return, but if there are quality problems, we will send spare parts for customers to replace them during the warranty period. We also have a professional after-sales team to guide the installation
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Q How To Debug After The Goods Arrive?
A First look at the appearance of the package, and then the battery whether is fully charged, follow the instructions.
